CHANGES TO THIS REFUND & RETURNS POLICY
We may modify or update this refund and returns policy from time to time. If we change this policy, the changes will be published here on this website. Where changes to this refund and returns policy will have a fundamental impact on the nature of the order’s refund or returns processing or otherwise have a substantial impact on your order, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have (e.g. to object to the new refund processing).
LAST UPDATE DATE: JANUARY 1st 2026
1. OVERVIEW:
At FileMyTaxToday.com, we provide professional tax preparation and filing services that involve administrative work, data review, compliance checks, and system processing. Because these services are time-sensitive, personalized, and resource-intensive, refunds are limited and subject to the terms outlined below. By purchasing or using our Services, you acknowledge and agree to this Refund and Return Policy.
2. NO RETURNS ON SERVICES:
All services provided by FileMyTaxToday.com are intangible professional services, not physical goods. As such, returns are not applicable. Refunds, where permitted, are governed strictly by this Policy.
3. CANCELLATION BY CUSTOMER:
3.1 Cancellation Before Work Has Started:
If you cancel your order before any tax preparation or filing work has commenced, you may be eligible for a partial refund:
- A 15% handling and administrative fee will be deducted from the total amount paid
- The remaining balance will be refunded to the original method of payment
This handling fee covers administrative setup, payment processing, system access, and preliminary review.
3.2 Cancellation After Work Has Started:
Once any of the following has occurred, the service is deemed to have commenced:
- Review of your tax information or documents
- Data entry or preparation work
- Communication related to your tax filing
- System processing or compliance checks
No refunds will be issued after work has commenced.
4. COMPLETED OR FILED RETURNS:
Once a tax return has been:
- Prepared,
- Submitted to the Canada Revenue Agency (CRA), or
- Made ready for submission at your instruction,
All fees are fully non-refundable, regardless of outcome, CRA decisions, processing time, or refund amounts.
5. ERRORS AND CORRECTIONS:
If an error is identified that is directly attributable to FileMyTaxToday.com, we will, at our discretion:
- Correct the error at no additional cost, or
- Refile the affected return, where applicable
This does not include issues arising from:
- Incomplete, inaccurate, or misleading information provided by you
- Late submission of documents
- Changes in tax law or CRA interpretation
No cash refunds are issued for corrected filings.
6. PAYMENT DISPUTES AND CHARGEBACKS:
Unauthorized chargebacks or payment disputes:
- Violate this Policy
- May result in immediate suspension of services
- May be subject to recovery action, including collection of fees, chargeback costs, and administrative
7. NON-TRANSFERABILITY:
Payments made for Services are:
- Non-transferable
- Non-assignable to another individual or tax year
8. EXCEPTIONS REQUIRED BY LAW:
Nothing in this Policy limits your rights under applicable Canadian consumer protection laws. Where a refund is required by law, it will be provided in accordance with legal requirements.
9. POLICY MODIFICATIONS:
FileMyTaxToday.com reserves the right to modify this Refund and Return Policy at any time. Changes will be effective upon posting on our Website. Continued use of our Services constitutes acceptance of the updated Policy.
10. CONTACT INFORMATION:
For questions regarding this Refund and Return Policy, contact:
Email: [email protected]
Website: www.filemytaxtoday.com